How do check-out operators develop RSI?

How do check-out operators develop RSI?

Checkout operators work at cash tills in shops, stores and supermarkets and their busy jobs see them dealing with a large number of people on a daily basis. Apart from taking payments and counting money, the work includes using computerised cash tills, scanning, weighing and helping customers to pack bags.

The emphasis is often on working as quickly as possible to maximise transactional volume. There is a high degree of shoulder, arm and hand movement along with twisting the upper body on swivel chairs, sometimes while reaching or stretching. This repetitive hand and arm movement and the daily nature of the repeated action lead to overuse of the associated muscles and tendons. Over time, this can result in RSI especially in the upper body – in the shoulders, back, neck, arms, hands, elbows and wrists, or a combination of these.

When inputting data, the checkout operator may not necessarily be at the best and most ergonomic angle. This may be due to various causes including the design of the work and checkout area or inadequate seating. Consequently, personal posture suffers and over time, this can lead to pain in the muscles, tendons or nerves due to their overuse. Other symptoms can include stiffness, numbness or tingling and a possible reduction in grip strength.

Those who engage in high intensity work for extended periods without breaks are particularly prone, along with staff that work in awkward positions and bend their bodies or limbs. In the case of checkout staff, the increased use of miniature keyboards and sitting in one position for hours are known to be particular risk factors.

What can I do about it?

If you or a loved one is working as a check-out operator and experiencing symptoms of RSI, you might be entitled to make a claim for compensation. If you’d like to speak to a member of our team, please call 0800 028 2060. Alternatively you can request a call back at a time convenient for you here.